Last Update: January 5, 2023
What Information do we Collect?
In general, we receive and collect all information you provide via the Service, telephone, email or in any other way. This includes personal data that can identify or relates to you, including, but not limited to, first and last name, home or other physical address, an email address, phone number, or other contact information, whether at work or at home.
In a few areas on our Service, we ask you to provide personal data that will enable us to enhance your use of the Service or for purposes such as facilitating correspondence with you, registering your entitlement to access certain special features of the Service or to complete certain transactions. It is always your choice whether or not to provide personal data. If you choose not to provide requested personal data, though, you may not be able to use certain features or functionality of the Service.
We also may periodically obtain both personal and non-personal information about you from affiliated entities, partners and other independent third-party sources and will add it to our database of information. Examples of information we may receive include updated postal address information and demographic information.
How do we use Personal Data?
Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you via email or text message. Only we (or agents or contractors working on our behalf and under confidentiality agreements) will send you these communications. If you do not want to receive such communications, simply tell us when you give us your personal data or opt-out of receiving further marketing from us by updating your notification options under your user profile. In addition, with respect to email, you may also click the “unsubscribe” link in the email to have your email address removed from our marketing list. Similarly, with respect to text messages, you may respond to the text message with the word “UNSUBSCRIBE” to have your number removed from our marketing list (standard text messaging rates will apply to all text sent and received by you). All requests to unsubscribe will be handled in a prompt and efficient manner and in accordance with applicable law.
Accessing and Updating your Personal Data
Information Sharing and Disclosure to Third Parties
We may share your personal data with our partners, contractors, agents, third party vendors and other service providers for the purpose of performing services or providing products on our behalf. All such parties who have access to your personal data are required to keep the data confidential and not use it for any other purpose than to carry out the services they are performing for us or as otherwise required by law. In addition, information collected about you may be shared with other third parties as expressly stated on the page on which you provided such information. Such parties may include business analytics companies, customer service vendors, communications service vendors, credit card processors, marketing vendors, and fraud prevention vendors. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of the Service or to facilitate the delivery of online advertising tailored to your interests.
We also may share your personal data:
In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, we will attempt to notify you when your personal data will be shared with third parties.
Security of your Personal Data
Loop & Tie takes technological and organizational measures to protect your personal data against loss, theft, and unauthorized access, use, disclosure or modification. For example, we password protect our systems where your personal data is stored and otherwise secure such systems in controlled facilities where access to such systems is limited. Any online payment transactions occurring through the Service will be secured using industry standard encryption technology (e.g., Secure Sockets Layer). Loop & Tie complies with applicable data protection laws, including applicable security breach notification requirements, as required.
You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you’re online. If you post personal data online, including via chat rooms, comments, reviews or customer feedback sections of the Service, such data is accessible to the public, and you may receive unsolicited messages from other parties in response to such postings. While we strive to protect your personal data, we are not responsible for postings in such public areas, and you assume full responsibility for such postings.
Additional Privacy Information
EU and UK Privacy Rights
If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your Personal Data, and this section applies to you.
Legal Basis for Processing
When we process your personal data, we will do so in reliance on the following lawful bases:
- To perform our responsibilities under our contract with you (e.g., processing payments for and providing the products and services you requested).
- When we have a legitimate interest in processing your Personal Data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you).
- To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications).
- When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing your personal data, you may withdraw such consent at any time.
Data Subject Requests
Subject to certain limitations, you have the right to request access to the Personal Data we hold about you and to receive your data in a portable format, the right to ask that your Personal Data be corrected or erased, and the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, please email us at [email protected].
Questions or Complaints
If you have a concern about our processing of Personal Data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below:
For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
For individuals in the UK: https://ico.org.uk/global/contact-us/
For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html
BY ACCESSING OUR SITE AND USING OUR SERVICE, YOU HEREBY CONSENT TO THE TRANSFER OF YOUR PERSONAL INFORMATION OUTSIDE OF YOUR COUNTRY.
Our Service is not intended to be used by users under the age or 18. Those under 18, may still receive gifts through the Service. Any user who provides their information through the Service represents that he or she is 18 years of age or older.
Contacting the Company
Notice to California Residents Only
If you are a California resident, the processing of certain personal data about you may be subject to the California Consumer Privacy Act (“CCPA”) and other applicable California state privacy laws, Beginning January 1, 2020, the CCPA gives you certain rights with respect to the processing of your personal data (known as “personal information”, as described in the CCPA).
In particular, California residents have the following rights:
Know: The right to request that we disclose the Personal Information we collect, use, or disclose about you, and information about our data practices;
Request Deletion: The right to request that we delete Personal Information that we have collected from you;
Right to Correction: The right to correct inaccurate Personal Information;
Non-Discrimination: You have the right to not be discriminated against for exercising any of these rights. For example, if you exercise your rights, we will not deny you services, charge you different prices for services or provide you a different level or quality of services.
We do not knowingly sell the personal information of California residents who are under the age of 16. California residents who are 16 years of age and older have the additional right:
Opt-Out: You have the right to opt out of the sale of your Personal Information by us.
We will not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age; and
Consumers who opt-in to personal information sales may opt-out of future sales at any time.
As previously stated, Loop & Tie is not intended for use by anyone under the age of 13, and anyone under the age of 13 is not permitted to use the Service and must not attempt to register an account or submit any Personal Information to us. We do not knowingly collect any Personal Information from any person who is under the age of 13 or allow them to register an account. If it comes to our attention that we have collected personal data from a person under the age of 13, we will delete this information as quickly as possible. If you have reason to believe that we may have collected any such data, please notify use immediately at [email protected].
Categories of personal information collected
In particular, we have collected the following categories of personal information from consumers within the last 12 months:
Categories of personal information disclosed for a business purpose
identifiers such as your name, address, phone numbers, or IP address, for example if we use a third party carrier to deliver your order;
personal information, such as a name and address;
commercial information, such as the details of a product or service you purchased if a third party service provider is assisting to provide that product or service to you;
internet or other electronic network activity information, such as if we use a service provider to help us gather crash reports for analyzing the health of our devices and services;
audio information, for example if a service provider reviews recordings of customer service phone calls for quality assurance purposes; and
professional information, for example if we provide your account details to a service provider for verification as part of enrollment.
California law requires that we provide transparency about personal information we “sell,” which, for the purposes of the CCPA, broadly means scenarios in which we have shared Personal Information with third parties in exchange for valuable consideration. We “sell” Personal Information for the following commercial purposes: to facilitate the delivery of online advertising tailored to your interests and to provide analytics services.
In the preceding 12 months, we have “sold” the following categories of personal information and we have sold to the following categories of third parties:
Identifiers, commercial information, Internet or other similar network activityAdvertising networks, or data analytics providers,
Exercising Your California Privacy Rights
California residents can exercise the above rights themselves, or designate an authorized agent to make requests on their behalf. To either exercise your rights or to have an authorized agent request to do so, please email us at [email protected] and provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which should include at a minimum: your account name and account email.
If you want to make a request, but do not have an account with us, we will ask you for information which we consider necessary to verify your identity for security and to prevent fraud. This information may include name, contact information, and information related to your transaction or relationship with us, but the specific information requested may differ depending on the circumstances of your request for your security and to protect privacy rights. If we delete your personal information, we will both cause certain personal information about you to be permanently unrecoverable and also de-identify certain personal information.